I have my BFD kit data including XFL on an external firewire 800 drive. With my G5 2.5 / 4GB RAM, I can run the largest XFL kits at 24 bit with no problems. I have a Pro Tools HD2 Accel setup. My audio files for Pro Tools are on an internal SATA drive, but my samples, such as BFD kits, are on the external firewire 800. Hopefully they will get back to you soon. Stay on top of them and they will. I know, it's not like calling tech support. I hate that part about it. It took some patience on my part, but they did fix the problems I was having. Steve